Our aim is to give the highest possible standard of service and your opinion matters to us.
Whether you’re seeking further information, have feedback, or wish to raise concerns, we are here to listen.

We adhere to the NHS system for handling complaints. This means our process aligns with the nationally recognized standards ensuring that all concerns are handled professionally, transparently and fairly.

To share your thoughts, suggestions or concerns about any of our services, email us at customercare@avicennapharmacy.org.

All information is treated will be reviewed and treated with utmost care and confidentiality. Where necessary will be passed on the relevant team or staff member.